At Pure Caluanie Oxidize, we understand your concerns about your investment in our products. We stand behind the quality of our Caluanie Muelear Oxidize products, as they are lab-tested and trusted by our team and customers alike. If, for any reason, you are not satisfied, we’ve got you covered.

If the product doesn’t meet your expectations, or it just doesn’t work for you, you can return it and receive a full refund, excluding the shipping fee, as this cost is paid directly to the courier company.

Conditions for Returns

We accept returns under the following conditions:

1. Wrong Item Received

If your order contains incorrect items or a product is missing, we will replace or refund your order at your request. To process a refund:

  • Notify us immediately upon receiving the incorrect delivery.
  • Do not open or tamper with the product’s packaging.
  • Return the item(s) to us, and upon arrival at our office, we will issue a refund to your original payment method or arrange a replacement.

2. Items Faulty on Arrival

If any product is faulty upon delivery, please notify us immediately via our Contact Us form or email.

  • Return the product in its original packaging with all accompanying documents and accessories.
  • Once the fault is verified by our team, we will issue a replacement or a full refund, credited to your original payment method.
  • If the product is determined not to be faulty after our analysis, the item will be returned to you, and you will be responsible for the return shipping costs.

3. Items Damaged in Transit

If any product is damaged during shipping, report it to us immediately upon receiving the goods.

  • Return the damaged item in its original packaging along with all accompanying accessories and documents.
  • Upon receipt of the returned item, we will issue a replacement or refund the full amount via your original payment method.

How to Initiate a Return

To initiate a return, please contact our customer service team at:

  • Email: [email protected]
  • Phone: +1 520-254-4251
  • Address: 36 S Wabash Ave, Chicago, IL 60603, USA
  • Contact Form: contact form

We are committed to ensuring your satisfaction with our products and services. Thank you for choosing Pure Caluanie Oxidize for your industrial needs.